General Policies
Welcome to Spanish Tours! These Terms of Use describe the terms and conditions applicable to your access and use of the websites www.spanishtours.es (hereinafter, all information on the "Site"). This document is a legally binding agreement between you as a user of the site (hereinafter referred to as “you”, “your” or “User”) and the Spanish Tours entity listed in clause 2.1 below (hereinafter referred to as referred to as “we”, “our” or “Spanish Tours.es”).
Serena Options Trade SL
NIF: B86672342
Calle Sorolla 31, 2B. Majadahonda.
Madrid's community. 28222
Spain.
anapaula@spanishtours.es
Mercantile Registry of Madrid: Volume 31034. Page 127. Section 8. Page M-558594. First Registration.
Returns/Cancellations
Returns and/or changes are accepted with full refund of the amount paid up to 14 days before the event or 24 hours before a tapas tour or day tour. After that date, the 80% of the collected amount is returned.
If due to force majeure the attendee cannot attend and a refund is not applicable, you can request the full balance without penalty to be used in a next event/tour (without deadline) for an event of the same value, less value or higher value (in the latter case paying the difference). See cancellation insurance conditions in case of events.
Spanish tours is not responsible for the change of dates, times and content of the fair / congress or event, only for the logistics of accommodation, transportation, food and ticket purchase (if applicable). The responsibility for organizing the event is the responsibility of the organizers and/or the fairgrounds themselves.
Whenever possible, if the service category is changed, it will be for a higher category, at no additional cost.
Without prejudice to the rights of the User in terms of cancellations of package travel services to which the provisions of Royal Legislative Decree 1/2007, of November 16, are applicable, which approves the consolidated text of the Law General for the Defense of Consumers and Users and other complementary laws (hereinafter, "General Law of Consumers and Users"), each of the services promoted by Spanish Tours on the Website (activities, excursions, guided tours and transfers) has a specific cancellation policy, which the User can consult in the activity description sheet (on the Website), as well as in the confirmation email that Spanish tours sends once the reservation has been made.
Therefore, each service will be subject to its specific cancellation conditions, which will establish the cancellation period and if there is any type of penalty or not.
In short, Spanish Tours will manage cancellations in accordance with the cancellation policy of each activity, excursion, guided tour and/or transfer.
In the event that there is no availability for the reserved date, the User will be informed and offered, whenever possible, an alternative date and time. In the case of not receiving a response from the user within the period established by Spanish Tours or in case of rejecting the proposed alternative, the reservation will be canceled and the amount thereof will be refunded to the User. In any case, Spanish Tours will issue the appropriate corrective documentation.
IN ACCORDANCE WITH THE ABOVE, AND THROUGH THE ACCEPTANCE OF THE PRESENT GENERAL CONDITIONS OF USE, USERS DECLARE HAVING READ AND EXPRESSLY ACCEPTED THIS CANCELLATION POLICY AND AGREE WITH THE CANCELLATION CONDITIONS OF THE ACTIVITY, EXCURSION, GUIDED TOUR AND /OR TRANSFER RESERVED THROUGH THE WEBSITE.
Application and acceptance of the terms
The use of the Sites and the services, software and products of Spanishtours.com (hereinafter and together, the "Services") is subject to the terms and conditions contained in this document, as well as in the Policy of privacy and cookies, the Product Listing Policy and any other regulations and policies of the Sites that Spanishtours.es may publish from time to time and that do not imply any payment of any amount by the User. Hereinafter, this document and such other rules and policies of the Sites are collectively referred to as the “Terms”. By accessing the Sites or using the Services, you agree to accept and be bound by these Terms of Use. Please do not use the Services or the Sites if you do not agree to all of the Terms.
You may not use the Services or accept the Terms if (a) you are not of legal age to enter into a binding agreement with Spanishtours.es, or (b) you are not authorized to receive Services under the laws of Spain or other countries or regions, including the country or region in which you reside or from which you use the Services.
You acknowledge and agree that Spanishtours.es may modify any of the Terms at any time by posting the corresponding modification and updated Terms on the Sites. By continuing to use the Services or Sites, you agree that the amended Terms apply to you.
For any Services you may be required to sign a separate agreement, whether online or offline, with Spanishtours.es or an affiliate (hereinafter referred to as "Additional Agreements"). In the event of a conflict or inconsistency between the Terms and an Additional Agreement, only the Additional Agreement will control over the Terms with respect to the Service in question.
The Terms may only be modified in writing by an authorized representative of Spanishtours.es
Provision of Services
If you are a registered user of the Sites and you are registered or resident in Spain, the contracting entity is Serena Options Trade SL NIF: B86672342. Calle Sorolla 31, 2B. Majadahonda. Madrid's community. 28222. Spain.
You must register as a member on the Sites in order to access and use some Services. In addition, Spanishtours.es reserves the right, without prior notice, to restrict access to or use of certain Services (or any features of the Services) to paying Users or subject to other conditions that Spanishtours.es may impose in its sole discretion. discretion.
The Services (or any features in the Services) may vary in different regions. No warranty or representation is made that a Service or any particular feature or function thereof, or the same type and scope thereof, will always be available to Users. Spanishtours.es may, at our sole discretion, limit, deny or create different levels of access to use any of the Services (or any feature thereof) with respect to different Users.
Spanishtours.es may start, change, update, impose conditions on, suspend or stop the provision of any of the Services (or any feature of the Services) without notice, except that, in the case of a paid Service, such a change will not significantly adversely affect the enjoyment of said Service by paying Users.
Some Services may be provided by subsidiaries of Spanishtours.es on behalf of Spanishtours.es
Specific conditions related to the information of the contracted activity
The buyer will be sent a confirmation email, which, in addition to providing all the information on the reserved service, will provide the user with a proof of reservation for the contracted activity with the details of the day, time and meeting place of the same, in addition to the Contact telephone number, email and person in charge of the activity. The meeting point, the date, the time, the duration and all the necessary information for the enjoyment of the reserved activity, excursion, transfer or guided tour, is detailed in this confirmation email that Spanish Tours sends to the User once completed. the purchase.
It is essential that Users are punctual and show up at the meeting point at the time and date indicated in the confirmation email, since all activities, excursions, transportation and guided tours are scheduled to leave at a specific time and it is not It is possible to change the start time.
The duration of the activities, excursions and guided tours published on the Website are of a referential nature and could suffer slight variations depending on the development of the service itself, or due to any factor external to Spanish Tours such as, for example, inclement weather, problems with road traffic, strikes, etc.
If, once at the destination, the Users have any question in relation to the reserved service, and in particular, with the meeting point of the activity, excursion, transfer or visit, the Users may contact Spanish Tours at the contact telephone number that appears in the confirmation email sent by Spanish Tours at the time of purchase.
Users in general
As a condition of your access to and use of the Sites or Services, you agree that you will comply with all applicable laws and regulations when using the Sites or Services.
You agree to use the Sites or Services solely for your own private and internal purposes. You agree that (a) you will not copy, reproduce, download, republish, sell, distribute or resell any Service or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc. ., which are available on or through the Sites (hereinafter, the “Site Content”), and (b) you will not copy, reproduce, download, compile or otherwise use any content on the Site for the purpose of undertaking a commercial activity that competes with Spanishtours.es, nor will it commercially exploit the contents of the Site. Systematic retrieval of Site Content from the Sites to create or compile, directly or indirectly, a collection, compilation, database, or directory (whether through robots, spiders, automated devices, or manual processes) without permission is prohibited. in writing from Spanishtours.es. Use of any content or materials on the Sites for any purpose not expressly permitted in the Terms is prohibited.
You should read the Spanishtours.es Privacy and Cookies Policy that regulates the protection and use of personal information about Users that is in the possession of Spanishtours.es. You can consult the terms of the Privacy Policy and Cookies.
Users may access content, products or services offered by Spanishtours.es through hyperlinks (in the form of text links, advertisements, channels or otherwise), API interfaces or otherwise on the Websites of said third parties. You are encouraged to read the terms and conditions or privacy policies of such websites before using the Sites. You acknowledge that Spanishtours.es has no control over, does not monitor, and will not be responsible or liable for any such third-party websites, or any content, products, or services available on such third-party websites. Web.
You agree not to take any action to undermine the integrity of the computer systems or networks of Spanishtours.es or any other User, or to gain unauthorized access to such computer systems or networks.
You agree that you will not take any action that may affect the integrity of the Spanishtours.es feedback system, such as leaving positive feedback about yourself through the use of other Members' IDs or through third parties, or leaving unsubstantiated negative feedback. from another User.
Users undertake to make lawful, diligent, honest and correct use of any information or content they have access to through the Website, and all of this under the principles of good faith and respecting at all times current legislation and these General Conditions of Use. In particular, but without limitation, Users must not:
-Register or communicate data that is not true, exact, complete and/or updated, or access the Website using the name, identification data of another User or impersonate any person or identity.
-Use the Website for fraudulent purposes, or related to criminal offenses or illegal activities of any kind.
-Introduce or spread computer viruses that may cause unauthorized alterations to the contents or systems of the Website.
-Use the Website to use or reuse illegal, offensive, pornographic, abusive, indecent, defamatory, obscene or threatening material of any kind, or that violates copyrights, trademarks or confidentiality, privacy or any other right, or is otherwise insulting or objectionable to third parties.
-Download, send or distribute in any other way content or applications that may violate any legislation in force or that may infringe any right of any party.
Safeguard Clause
All the clauses or extremes of these General Conditions of Use must be interpreted independently and autonomously, the rest of the stipulations not being affected in the event that one of them has been declared null by a judicial sentence or final arbitration resolution. The affected clause or clauses will be replaced by another or others that preserve the effects pursued by the General Conditions of Use.
Jurisdiction and applicable legislation
These General Conditions of Use will be governed by Spanish law. In case of dispute over the interpretation, execution or validity of these General Conditions of Use, the Courts and Tribunals of the User will be competent.
Pursuant to the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, regarding the resolution of online consumer disputes, Spanish Tours also informs you that, in In the event of a dispute, Users residing in the European Union may go to the "Online Dispute Resolution Platform" developed by the European Commission, in order to try to resolve out of court any dispute arising from the provision of services by Spanish Tours.
To access the "Online Conflict Resolution Platform" you can do so through the following link: http://ec.europa.eu/consumers/odr/
